Achieve Success UK - Conflict Resolution
I am the author of ‘The Essential Heart of a Leader’. The book describes my perspective on Leadership and is based on my 34-year police career.
In my view, leadership is knowing ourselves and those we are responsible for as people and behaving accordingly. Whenever interviewing witnesses, suspects, victims or colleagues, my purpose was to create an environment where they felt safe to provide their perspective of events rather than me following a pre-set agenda.
The skill set I developed as a senior leader included active listening and neuro-linguistic programming (NLP). This has helped me to develop authentic rapport and trust and confidence in my neutrality, objectivity, impartiality and fairness with participants in the mediation process. This is reinforced by my being independent of the client organisation.
I am the director of my company, TM Development Associates Limited, and I was trained by ACAS as an internal mediator in the police. You can well imagine the challenges that I faced. In 2021, I was re -accredited by ACAS as a workplace mediator. The same year, I was similarly registered by the Civil Mediation Council.